Archive for February, 2011

A plea from a friend in Egypt

Posted: February 23, 2011 in Reform
Tags: , , , ,

The recent and current events in the Middle East are both deeply disturbing (in the cases of government brutality and uncertain futures) and at the same time providing the whole region with new-found hope of democracy and freedom. The events in Egypt have especially moved me, since I have many friends and ex-colleagues in and around Cairo. I’m proud of what the citizens of Egypt have accomplished so far and I stand firmly behind initiatives to stabilize and reform the country.

Today I received this email from my friend Rami Ayad, who is a very skilled IT professional having just started his own company:

Dear Ole,

Thanks again for your support

As you know, Egyptians are coming together to face the current challenges of revolution impacts; that is not clear for public until this moment; however the Intellectuals can see it according to the current indicators

some of this coming challenges is IT employment, for that professionals are going to lose their jobs soon;since there is a lot of IT professionals have been engaged on the Egyptian electronic government projects and others, but unfortunately the most of that projects will be suspended soon
In order that i am trying to help on solving that coming issue via my new software company to gain some opportunities could be helpful at the soon challenges

I am not claiming long history or good experience as company ; however my only objective is finding new job opportunities for good IT professionals, that can safe them suitable income ; so that i am asking your help if you are care and can support.

lastly, please let me say that all Egypt are working now, not to gain profit but to survive; so that we all glad to do our best with no profit.

Awaiting your relay

Rami Ayad

His words made a great impression on me. In fact, the way I see it, this is our opportunity to show solidarity with our Egyptian and Middle Eastern brothers and sisters in a very real way. Therefore, if you have any IT-related jobs within any of the major programming languages, please do consider Rami and his company. You’ll find details on his LinkedIn profile.

Rami – and the rest of you guys – good luck!

I just retweeted a tweet by Rob Markey passed on by my colleague Jacob Bøtter that said “If every company built its discipline on the Net Promoter Score, the world would be a better place” – Graham Button #nps2011“.

Without going into the ins and outs of the Net Promoter Score (NPS) it’s a unique way to measure, not customer satisfaction, but customer loyalty. It starts with one simple question: “On a scale from 0-10 how likely are you to recommend our company to a friend or a colleague?”. People answering 9 and 10 are promoters, 7 and 8 are passives and 6 and below are detractors. The stats prove it. Promoters are your ambassadors and allies; they actively and joyfully promote your company to friends, colleagues and family. Passives do none of all that and detractors actively engage in slandering your company.

We’ve used it for a while at Wemind and more than anything else it’s one of the best ways to engage everybody in dazzling our customers. It really changes behavior – and it starts with the employees. Said John Mackey, founder and CEO of Whole Foods Market: “Business is simple. Management’s job is to take care of employees, The employees’ job is to take care of the customers. Happy customers take care of the shareholders. It’s a virtuous [not a vicious] circle.”

Being involved in impressing customers and exceeding their expectations is such a rewarding activity that it has the potential to inspire and motivate us to whole news levels. Knowing that the customer will feel the same, will indeed make the world a better place.